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Client Care for solicitors, associates and partners

Date: Tuesday 18 July 2017
Time: 13.00 -15.00 seminar
Venue: TBC
CPD: 2 learning hours
Fees: Members: £50 + vat; Non-members: £60 + vat
Speaker: Doug Robinson


Outcomes
As a result of attending this course you will be able to:
• Understand what motivates clients
• Deliver what clients want in the way they want it
• Focus on developing competitive advantage

Content
• Why does client care matter to your firm and to you?
• How do law firms get it wrong – ‘client misery factors’ explored
• How do we eradicate misery factors?
• Getting it right – delivering excellent service to your clients
• The importance of managing client expectations
• The client retainer
• Positive complaints handling – what to do if things go wrong
• How well do you know your firm?

Delegates
Solicitors, associates and partners

Duration
90 minutes
18th July 2017 1:00 PM   through   8:00 PM
BPP University
32-34 Colmore Circus
Birmingham, B4 6BN
United Kingdom

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Member £ 60.00 (includes VAT of £ 10.00)
Non-member £ 72.00 (includes VAT of £ 12.00)

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