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We rarely put ourselves into someone else's shoes when we require a service, whether as a customer in a shop, or when we are asking for professional specialist information that we wish to use for our benefit.
We know we want someone to help us, but we seldom think of what we could do to make that process easier.
Whether you are a business or an individual, or someone who is supporting a relative or friend, just preparing for a telephone conversation or a meeting with your solicitor could make the process less stressful, less drawn-out, and often less costly. Consider the following:
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